How simple ideas can resolve stress, and how questions can help you discover those ideas.
He was sitting in my office: tense, tired, stressed and depressed. He lost pleasure in the small stuff of life. There were plenty of complex interpretations that could be the source of his depression. I wondered if I would dive into them, but decided not to. I decided to look for more simple solutions to break the vicious circle. How to find out? Asking questions, simple questions, often help. So i gave it a try …
- “When exactly do you feel most stressed? What happens at that specific moment?
- “Well, phone calls are happening all day long and I do feel overwhelmed and not prepared to answer”. (He works in the financial sector and get phone calls from anxious clients who are worried about their investments during this financial crisis.)
- “How many of the phone calls you receive are from this type of overstressed clients?”
- “About six of them”
- “Are those mostly the same six clients calling you?”
- “Yes!” , he replied.
- “Ok, and how many of them are really important clients that you cannot afford to lose?”
- “Two, and they call me almost every single day”.
- “How much time would it take you to study their file as your first job when you enter the office in order to prepare your answer to their questions?”
- “I guess about 5 minutes for each of them, that means 10 minutes all together”
- “Would it make a difference to you if you prepare as your very first job in the morning their file and call them yourself before they call you?” , was my next question.
He smiled and said “Yes, of course. I would feel much better. I would not be afraid to be overwhelmed by their calls any more!”
Paul Koeck, MD, BA, is president and founder of Coachteam® International. He works as business coach for top-executives, and is in surplus an excellent therapist and physician. He created the Coachteam® philosophy ’Goal-Directed, Solution-Focused Coaching‘, being the pioneer in Europe in Solution Focused Coaching for Business Leaders & Organisations! Paul defines the keys to success clearly: ‘Successful people know what they want to achieve, how to get there, how to mobilise thé required resources and … they dare to be thé Captain of their soul’. Dr. Paul Koeck is an authority in the field of business & career coaching and competence development. He is a frequent keynote speaker, coach & trainer on international scientific conferences and at universities, all over the world. His model and techniques are used in different continents, countries and languages. He is the creator of several expert systems for managing the change of human behaviour.
